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General Faqs

How can I place an order ?

You can place an order online by using following steps:

  1. Go to the design-studio
  2. Add Text, Upload Images, Add ClipArts
  3. Save the design and buy it.

How can I request for a sample ?

Go to the product page of the product you want to order. Click on Request A Sample. You can ask for a sample there.

Money is refunded to your account on returning the sample.

Where can I get the price for my product ?

In the design-studio, you will be able to see the price as you customize the product. Price depends on product, quantity, type of printing and number of colors as well.

How many do I have to order ?

For some of our most popular styles, you can order just one item through our Direct-to-Garment printing service. See a list of these products in our No Minimum category.

Some items must use screen printing or embroidery and will have different minimums.

If I am ordering more number of pieces, will I get a discount ?

Price in the design-studio will automatically get reduced as you increase the quantity. Also when you place an order, you earn points which you can use in your next purchase.

We also send discount codes through email to our regular customers.

What are the payment options available at iLogo ?

Payment Options available are:

  1. Credit Card
  2. Debit Cart
  3. Net Banking
  4. Cheque
  5. Paypal (Other than India)

You can directly transfer money to iLogo Account. Details are given on Contact Us page.

Does iLogo deliver products outside India ?

Yes, we deliver our products outside India as well.

How will I know if my order is placed successfully ?

You will get an email to your email-id having all the information of your design(s).

How many days will it take to get my order ?

You will recieve your order at your doorstep within 14 days.

Orders of single pieces are delivered in 7 days only.

If you have created a product in our create-studio, the product will take 20 days to deliver.

How does iLogo ship my order and what are shipping charges ?

In India, orders are delivered using Bluedart/Aramex/DTDC Courier Services. International orders are shipped using DHL/Aramex/TNT Courier Services.

There are no shipping charges for any value of order.

I have cancelled my order, when will I recieve my refund ?

iLogo will refund 100% of your money back to your account, if your order is cancelled. We process refund process as soon as it stands cancelled. Transaction takes 7 days to complete.

How do I check the status of my order ?

Whenever your order is shipped, You will get a mail regarding the shipment with a tracking number. It is also updated in your iLogo account.

How is an order processed ?

If you have ordered from the no minimum category, the design will directly go to our printing service and after printing it will be dispatched from iLogo.

Else, order is processed in the following steps:

  1. Our designer will get back to you with your design mock up for approval.
  2. Only when approved by you, is the order processed for printing.
  3. After printing, it will be dispatched from iLogo.

What if the product I receive is defective ?

If any of iLogo's Products are:

  1. Materially flawed
  2. Decoration different from design submitted
  3. Quality of decoration is below reasonable expectations

We shall refund payment or replace them immediately.

Design Faqs

What are the various options for designing ?

Design-Studio is implemented with the following features:

Change Product - Use this option to change your product without changing anything in your design.

Change Color - Use this option to change your product color. You will also have this option when use change product option.

Switch the side - Use this option to switch the product sides. You can design front and back as well. For our popular apparel category, design can also be put on sleeves.

Zoom in/out - Use this option to zoomify the design.

Add Text - This button let you add text to your design. Also you can use 100+ fonts, can outline, can rotate, can increase font-size and can change color of text. You can also update and delete the text.

Add Art - You can upload an arkwork of your choice. It is mandatory to select number of colors while upload is finished. You can rotate and resize the image you uploaded, you can remove the background. Maximum upload size for an image is 2MB.

Add Clipart - There are 1000+ clipart available that you can use in your design. You can change the color of clipart, you can rotate and resize a clipart.

Add Team Names & Numbers - You can design products for your team. You can add any number below 100 of your team members. You can add & edit Names and Numbers for the team. You can use 100+ fonts, outline, increase font-size, change color of team names and numbers.

Save/Send - Use this button to save your ilogo-design forever. You will get a confirmation mail that your design has been saved. You can retrieve your design as well at any point of time in future.

Share with Friends - This option will let you share your design with your friend on popular social media websites to spread your story.

Buy Now - When your design is saved, you get this option. It will let you add your design to the cart.

Live Quote - Final cost for your product is shown immediately you start designing your product. No extra charges for shipping and taxes to be paid.

Print Types - For no-minimum category, it will be Direct-to-Garment print. For other cases, you will have options for screen and embroidery print.

If I design a t-shirt do I have to order it ?

Ofcourse not. You can use our design studio for designing or share your designs. You can save a design and can order later.

Can I give a pantone colour shade for my logo, text or uploaded image ?

Yes, you can. Please add the shade in your design comments while sending the design.

My design is not being saved, why ?

Few possible reasons can be:

  1. Maximum letters in your design name can be upto 10. Do not give long names to your design.
  2. You have not selected the country.

If you are unable to save the design. You can email us your requirements and our customer support will get back to you.

Is there a limit on number of colors we can use ?

No, you can make your design in any number of colors, though, it is recommended to use upto 7 colors.

Create Studio Faqs

Can I create my own product ?

Yes, you can create your own product using iLogo - Create Studio.

How many do I have to order, if I have created a new product ?

If you have created a new product. You have to order a minimum of 50.

Can I add designs to my new product ?

Yes, you can. Once you save your product, you can add text and logos in our Design Studio.

For what kind of products can be created in the create studio ?

You can create apparels of various types. You can have different colors for body, sleeves, collar, cuffs & buttons.

Can I mail my designs to my friends ?

Yes, you can. There is an option for forwarding your design to your friends by email.

Price Saving Tips

Here are a few tips to keep costs down ?

Quantity Matters:

  1. The more you order, the lesser will be cost per piece.
  2. Further, there are slabs at the following quantities: 21, 51, 101 & 501.
  3. Base price for white color is lower than the coloured T-Shirts.

Screen Print

  1. Cost is proportional to number of sides you want to print.
  2. Cost is also proportional to number of colors in your design.

Embroidery

  1. Each side with embroidery adds to the cost.

Campaign Faqs

Write to US !!!



iLogo Campaigns makes it easier than ever to rally your community and raise money for your cause. It’s fast and free to set up a campaign, and there is no limit to the amount of money you can raise. Start a campaign today!

What is iLogo Campaigns?

iLogo Campaigns is a seamless fundraising platform that empowers you to rally support for your cause by selling custom t-shirts online.

Who can start a iLogo Campaign?

It's for anyone who's passionate about a group, cause, or project! If you need to raise money and rally support from your community, iLogo Campaigns can help.

How much money can I raise?

There is no limit to your fundraising potential. It's all about how many people you can get excited about the shirt and cause.

How is my profit calculated?

We multiply the price you set by the number of shirts you sell. Then we subtract the cost of the shirts and send the rest (profit) to you! Keep in mind that iLogo maximizes your fundraising profit by printing the shirts in bulk, and we automatically pass volume discounts on to you. Essentially, the more shirts you sell the higher your profit per shirt. After your campaign ends, you won't need to lift a finger. We'll mail you or your fundraising organization a check for the profits! Estimate how much you can raise.

How much does it cost to create a campaign?

It’s completely free — but you should plan on spending time and effort to make it a success!

How can I spread the word about my campaign?

While we encourage you to be creative, we mainly recommend using email, Facebook and Twitter to make sure your community is aware of your campaign. You should count on promoting it multiple times to remind (and thank!) supporters and encourage them to spread the word themselves. You might even consider having a party for the campaign - bring a laptop or tablet so people have the opportunity to buy a shirt while they celebrate.

How do people pay for their shirts?

Your supporters pay for their shirts online through your campaign page using any popular credit or debit card or through net-banking.

How and when do buyers get their shirts?

We will set up your campaign to have each order individually delivered. For an international order standard shipping charges will be included in the price. The shirts will be delivered within two-weeks of the campaign close date.

How long should my campaign run?

Most successful campaigns run 2-4 weeks. Of course, campaigns can run shorter or longer. If you need the shirts by a particular date, please allow for an additional 2 weeks after your campaign closes for printing and delivery.

How should I set my goal?

Remember that you're not just raising money, you’re also rallying support, so we suggest making your goal ambitious but realistic.

What happens if I don't reach my goal?

No worries, we'll still print your shirts and send you the profits as long as at least 10 shirts are sold - you just won’t raise as much money. This way your supporters get their shirts even if the goal isn't reached. Your supporters will only be charged for the shirts they purchase, and you will not be responsible for purchasing additional shirts to meet the goal.

How do I design my t-shirt?

Visit iLogo design-studio to create your shirt design. Save it with your email address and then we will use it in your campaign.

I need help, is there someone I can talk to?

Of course! Call +91 2267498749, +91 2266371571 and one of our talented Campaign Advisors will assist you in estimating your fundraising potential, creating your t-shirt design and launching your campaign.

Join us on facebook, twitter and google+ to get exclusive offers & discounts.

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