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General Faqs

How can I place an order ?

You can place an order online by the following steps:

  1. Go to design-studio
  2. Add Text, Upload Images, Add ClipArts
  3. Save the design and buy it.

How can I request for a sample ?

Go to the product page that you want. Click on Request A Sample. You can ask for a sample there.

Money is refunded back to your account when we get the sample back.

What are the various types of t-shirt printing offered by iLogo?

iLogo has over 7 years of experience delivering superior Custom T-Shirts and we are constantly innovating and improving our t-shirt printing techniques. iLogo provides all forms of screen printing, embroidery, direct to garment printing, vinyl cut print and sublimation printing. We have given detailed information and the pros and cons of the various T-Shirt Printing Techniques to help you decide which printing technique will best suit your custom t-shirt requirement.

What are the various types of dyes used while printing on t-shirts by iLogo?

iLogo has over 7 years of experience delivering superior Custom T-Shirts and we are constantly innovating and improving our t-shirt printing techniques. You can learn about the various T-Shirt Printing Techniques used by iLogo. You can also learn about the various types of dyes used while screen on t-shirts by iLogo.

What is Sublimation Printing?

Sublimation printing can only be done polyester dry-fit t-shirts. You can learn all about the pros and cons of sublimation printing here.

How is the price of my custom t-shirt calculated?

The price of your custom t-shirt broadly depends on the product, design and quantity. You can learn more about how the price of your custom t-shirt order is calculated here.

Where can I get the price for my product ?

In the design-studio, you will see the updated price as you design and update the quantities. Price for your custom t-shirt depends on product, quantity, type of printing and number of colors as well. You can also get an approximate price by entering your requirements at Check Price.

You can learn the various tricks to keeps costs low while printing t-shirts and create a t-shirt design accordingly.

How many do I have to order ?

For some of our most popular styles, you can order just one item through our Direct to Garment(DTG) printing(Digital) service. See a list of these products in our No Minimum category.

Some items must use screen printing or embroidery and will have different minimums.

You can see the pros and cons between Screen Print and Digital Printing.

If I am ordering in bulk, will I get some discount ?

Price in design-studio will automatically get reduced as you increase the quantity. Also when you place an order, you earn points which you can use in your next purchase.

We also send discount codes through email to our regular customers.

What are the payment options available at iLogo ?

Payment Options available are:

  1. Credit Card
  2. Debit Cart
  3. Net Banking
  4. Cheque
  5. Paypal (Other than India)

You can directly transfer money to iLogo Account. Details are given on Contact Us page.

To what locations does iLogo provide it's products and services?

iLogo provides custom t-shirts and other products right to your doorstep across India and the world.

Does iLogo deliver products outside India?

Yes, we deliver our products outside India as well.

How will I know if my order is placed successfully ?

You will get a confirmatory email to your email-id having all the information of your design(s) and order.

How many days will it take to get my order ?

You will recieve your order at your doorstep within 14 days.

Orders of single pieces are delivered in 7 days only.

If you have created a product in our create-studio, the product will take 20 days to deliver.

How does iLogo ship my order and what are shipping charges ?

In India, orders are delivered using DTDC Courier Service. International orders are shipped using DHL Courier Service.

There are no shipping charges for any value of order.

I have cancelled my order, when will I recieve my refund ?

iLogo will refund 100% of your money back to your account, if your order is cancelled. We process refund process as soon as it stands cancelled though transaction takes 7 days to complete.

How do I check the status of my order ?

Whenever your order is shipped, You will get a mail regarding the shipment with a tracking number. It is also updated in your iLogo account.

How is an order processed ?

If you have ordered from no minimum category, the design will directly go to our printing service and after printing it will be dispatched from iLogo.

Else, order is processed in following steps:

  1. Our designer will get back to you with your design mock up for approval.
  2. Once approved by you, order is processed for printing.
  3. After printing, it will be dispatched from iLogo.

What if the product I receive is defective ?

If any of iLogo's Products are:

  1. Materially flawed
  2. Decoration different from design submitted
  3. Quality of decoration is below reasonable expectations

We shall refund payment or replace them immediately.

Design Faqs

What are the various options for designing ?

Design-Studio is implemented with following features:

Change Product - Use this option to change your product without changing anything in your design.

Change Color - Use this option to change your product color. You will also have this option when use change product option.

Switch the side - Use this option to switch the product sides. You can design front and back as well. For our popular apparel categories, design can also be put on sleeves.

Zoom in/out - Use this option to zoom the design.

Add Text - This button let you add text to your design. Also you can use 100+ fonts and modify them by outlining, rotating, increasing font-size and changing the color of text. You can also update and delete the text.

Add Art - You can upload an artwork of your choice. It is also mandatory to select the number of colors once upload is completed. You can rotate and resize the image you uploaded, you can remove the background. Maximum upload size for an image is 2MB.

Add Clipart - There are 1000+ cliparts available that you can use in your design. You can change the color of clipart, rotate and resize a clipart.

Add Team Names & Numbers - You can design products for your team. You can add numbers for upto 100 of your team members. You can add and edit Names and Numbers for the team. You can use 100+ fonts, outline, increase font-size, change color of team names and numbers.

Save/Send - Use this button to save your ilogo-design. You will get a confirmation mail that your design has been saved. You can retrieve your design at any point for future use.

Share with Friends - This option will let you share your design with your friends on popular social media websites to spread your story.

Buy Now - When your design is saved, you get this option. It will let you add your design to the cart.

Live Quote - Final cost for your product is shown as you design your product. No extra charges for shipping and taxes is added later.

Print Types - For no-minimum category, it will be Direct to Garment print. For other cases, you will have options for screen print and embroidery.

If I design a t-shirt do I have to order it ?

Of course not. You can use our design studio for designing alone. You can save a design and can order later.

Do I need to have a complete design to place an order for custom t-shirts ?

Of course not. You can use our design studio for designing or choose from the 1000's of our T-Shirt Design Templates. You can also take the help of our expert designers by giving us your design requirement through email or chat.

Can I give a pantone colour shade for my logo, text or uploaded image ?

Yes, you can. Please add the shade in your design comments while sending us your design.

Can I print a design with a photograph ?

Yes, you can. There are various techniques by which we can print photographs based on your quantity, image and budget. You can learn about the various t-shirt printing techniques used by iLogo to print photographs here.

My design is not being saved, why ?

Few possible reasons can be:

  1. 'Design Name' has more than 10 letters.
  2. You have not selected the 'country of delivery'.

If you are unable to save the design. You can email us your requirements and our customer support will get back to you.

Is there a limit on the number of colors we can use ?

No, you can make your design in as many number of colors. It is, however, recommended to use upto 7 colors.

Is the direct to garment(DTG) print better than screen ?

Even though the DTG print is a more modern printing technique and is more expensive, it is not better than Screen Printing. DTG is basically meant for one off designs or when you need a really quick turn around. However, screen prints give better print outputs, have longer life and work out cheaper in quantity. You can learn about the various printing techniques here and the pros and cons of Screen vs DTG Printing here.

Will my background of my JPG image be removed while ordering from the 'Buy Just 1' Section ?

Yes, the background is automatically removed by the DTG Printing software while printing your image.

When I buy from the 'Buy Just 1' Section, will the image be improved ?

No. When you order from the 'Buy Just 1' Section, we take your uploaded image and directly print on the t-shirt using the DTG Printing software.

When I upload my image in the Design Studio, why does the image get blurred ?

When you upload the image in the Design Studio in the 'Buy just 1' Section, the image is resized to fit the actual print proportions. If the image is not of high enough resolution, the image will get blurred. You need to the upload an image of higher resolution for us to print as we take the uploaded image and directly print on the t-shirt with no alterations from our end.

You do not have to worry about the resolution of the uploaded image in case you are ordering from the Screen print/embroidery section because we recreate your design in a vector for no additional charge.

I ordered a single cotton t-shirt from the 'Buy just 1' section and there are small white and brown stains. Will it go away?

Yes. The t-shirt has been printed through the Direct to Garment(DTG) method. In this method, a special coating liquid is applied on the t-shirt for the printed design to get attached onto the t-shirt. This cause a white stain. This will disappear on washing.

The t-shirt is treated at a very high temperature under pressure to attach the design onto the surface. This high temperature might cause slight burn marks on the t-shirt. Again, these burn marks will disappear on washing.

When I buy from 'Buy just 1' section, will the colours of the print be exactly as it appears on my screen ?

Every image appears differently on each screen as the screen images are of RGB and each screen resolves the image differently based on the screen setting When these images are printed by the DTG printer, the printer converts the RGB image to CMYK and mixes the colour as per it's interpretation of the colours. Therefore, colour matching in DTG is extremely difficult.

Create Studio Faqs

Can I create my own product ?

Yes, you can create your own product using the iLogo - Create Studio.

How many t-shirts do I have to order, if I have created a new product ?

If you have created a new product. You have to order a minimum of 50 t-shirts.

Can I add a design to my new product ?

Yes, you can. Once you save your product, you can add text and logos in our Design Studio.

For what products can we use the create studio ?

You can create apparels of various types. You can have different colors for body, sleeves, collar, cuffs and buttons.

Can I share my design with my friends ?

Yes, you can. There is an option for forwarding your design to your friends by email.

Price Saving Tips while Ordering Custom T-Shirts

Here are a few tips to keep costs down while printing T-Shirts:

Quantity Matters:

  1. The more you order, the lesser will be the cost per piece.
  2. Further, there are slabs at following quantities: 21, 51, 101 & 501. You can get 51 t-shirts at a lesser price than 50 t-shirts.
  3. Base price for white color is lower than the coloured t-shirts.

Screen Print

  1. Cost is proportional to the number of sides to be printed.
  2. Cost is also proportional to the number of colors in your design.

Embroidery

  1. Each side with embroidery adds to the cost.

You can learn how the price of Custom T-Shirt order is calculated here and detailed tips to keep your t-shirt printing costs down here.

Campaign Faqs

Write to US !!!



iLogo Campaigns makes it easier than ever to rally your community and raise money for your cause. It’s fast and free to set up a campaign, and there is no limit to the amount of money you can raise. Start a campaign today!

What is iLogo Campaigns?

iLogo Campaigns is a seamless fundraising platform that empowers you to rally support for your cause by selling custom t-shirts online.

Who can start a iLogo Campaign?

It's for anyone who's passionate about a group, cause, or project! If you need to raise money and rally support from your community, iLogo Campaigns can help.

How much money can I raise?

There is no limit to your fundraising potential. It's all about how many people you can get excited about the shirt and cause.

How is my profit calculated?

We multiply the price you set by the number of shirts you sell. We then subtract the cost of the shirts and send the rest (profit) to you! Keep in mind that iLogo maximizes your fundraising profit by printing the shirts in bulk, and we automatically pass volume discounts on to you. Essentially, the more shirts you sell the higher your profit per shirt. After your campaign ends, you won't need to lift a finger. We'll mail you or your fundraising organization a check of the profits! Estimate how much you can raise.

How much does it cost to create a campaign?

It’s completely free — but you should plan on spending time and effort to make it a success!

How can I spread the word about my campaign?

While we encourage you to be creative, we mainly recommend using email, Facebook, Instagram and Twitter to make sure your community is aware of your campaign. You should count on promoting it multiple times to remind (and thank!) supporters and encourage them to spread the word themselves. You might even consider having a party for the campaign - bring a laptop or tablet so people have the opportunity to buy a shirt while they celebrate.

How do people pay for their shirts?

Your supporters pay for their shirts online through your campaign page using any popular credit or debit card or through net-banking.

How and when do buyers get their shirts?

We will set up your campaign to have each order individually delivered. For an international order standard shipping charges will be included in the price. The shirts will be delivered within two-weeks of the campaign close date.

How long should my campaign run?

Most successful campaigns run 2-4 weeks. Of course, campaigns can run shorter or longer. If you need the shirts by a particular date, please allow for an additional 2 weeks after your campaign closes for printing and delivery.

How should I set my goal?

Remember that you're not just raising money, you’re also rallying support, so we suggest making your goal ambitious but realistic.

What happens if I don't reach my goal?

No worries, we'll still print your shirts and send you the profits as long as at least 10 shirts are sold - you just won’t raise as much money. This way your supporters get their shirts even if the goal isn't reached. Your supporters will only be charged for the shirts they purchase, and you will not be responsible for purchasing additional shirts to meet the goal.

How do I design my t-shirt?

Visit iLogo design-studio to create your shirt design. Save it with your email address and then we will use it in your campaign.

I need help, is there someone I can talk to?

Of course! Call +91 2267498749, +91 8369833275 and one of our talented Campaign Advisors will assist you in estimating your fundraising potential, creating your t-shirt design and launching your campaign.

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